Operations Team Lead, Field Services

Role Overview

• Designated SME and point of contact for team and other departments both internal and external.
• Handle escalated calls and/or emails to and from vendors, clients, third parties and internal departments.
• Assist Management with setting the standards for team expectations and shared team goals.
• Perform process and production audits.
• Lead trainings with team members as needed.
• Manage and resolve client escalations
• Conduct regular audits to provide necessary and productive feedback to team members and management.
• Assistance with any bid processing functions as needed.

Requirements

• High School diploma or equivalent preferred.
• Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred)
• Proven customer service/communication skills.
• Excellent verbal and written communication skills.
• Practical office experience.
• Must be able to use and have computer skills and be proficient in the Microsoft software products.
• Basic knowledge of mortgage terms. (Preferred)
• Property Management, Construction, REO, and/or Property Insurance experience (Preferred)
• Contract Administration, Scope of Work/Service Line Agreement Compliance (Preferred)
• Polished decision making and critical thinking skills.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation and sick time