Product Management Director – Outbound Contact Center Solutions

Role Overview

• Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions.
• Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach.
• Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI.
• Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant.
• Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators.
• Partner with go-to-market teams to accelerate subscription growth in North America.
• Engage directly in strategic deals, mapping outbound capabilities to customer business objectives.
• Capture customer feedback, compliance trends, and market signals to evolve the roadmap.
• Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization.
• Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement.
• Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings.
• Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness.
• Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers.

Requirements

• 10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology.
• Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions.
• Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement.
• Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications.
• Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases.
• Exceptional communication and executive presence, with the ability to influence C-level stakeholders.
• Bachelor’s degree required; MBA or advanced degree preferred.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.