Daily contact with customers
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Utilize strong technical knowledge to handle more advanced product-related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Facilitate creation of customer order reports
Manage key accounts, challenging accounts, and challenging salespeople

AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service
Highly organized with an ability to work well under tight time constraints
Ability to manage multiple priorities simultaneously
Must be strong in Excel (incl. v-lookups, pivot tables)
SAP or SALESFORCE experience preferred

Customer Service Representative

Key skills