Own incoming customer support requests through tickets in Hubspot
Respond promptly and professionally to customer inquiries
Troubleshoot issues and resolve independently when possible
Escalate product or technical issues with clear context when needed
Track trends in customer questions and feedback and share insights with the team
Ensure customers feel supported, informed, and followed up with
Reach out to prospects via email and phone to support discovery and demo scheduling
Qualify prospects and schedule discovery calls for the sales team
Log activity and maintain clean CRM records in HubSpot
Collaborate with sales and CX to improve messaging and targeting over time

Comfortable working in a startup or fast-moving environment
A self-starter who takes initiative after gaining context
Strong written and verbal communication skills
Organized, detail-oriented, and reliable with follow-through
Comfortable interacting with customers and prospects
Willing to learn new tools, workflows, and skills
Able to make judgment calls and escalate thoughtfully when needed
Prior experience in customer support, customer success, or operations (Nice to Haves)
Familiarity with CRM or outreach tools (HubSpot, Apollo, or similar) (Nice to Haves)
Experience supporting a SaaS product or troubleshooting software workflows (Nice to Haves)
Exposure to outbound prospecting, lead qualification, or sales support (Nice to Haves)
Experience working at an early-stage startup or small team (Nice to Haves)
Experience with JIRA or other project management tools (Nice to Haves)

Customer Experience, Revenue Operations Associate

Key skills