Key skills
JiraCommunicationTime Management
About this role
Role Overview
- Manage parking lot data and configurations in proprietary systems, including pricing, taxation, billing, devices, waitlists, promotions, and discounts
- Process, track, and update time sensitive work orders using SharePoint and Jira
- Build expertise in internal systems to analyze, troubleshoot, and resolve data and account issues, including urgent rate adjustments
- Coordinate and assume direct ownership of projects or task sets related to Reimagined Parking Operations
- Create, maintain and follow documentation relating to policy procedures, approval processes and supporting documents for other departments
- Manage and edit customer facing web pages using HTML based templates facing web pages using HTMLbased templates
- Handle confidential information with discretion and consistently meet established deadlines
- Communicate daily across teams, departments, and third-party vendors
- Perform other duties as required to support the goals and objectives of the SOS and CX Department.
Requirements
- 2+ years of data entry and/or admin experience
- Experience in editing written materials
- Excellent English grammar, spelling, and written communication skills
- Excellent interpersonal and communication skills
- Analytical and problem-solving ability
- Exceptional self-directed time management skills
- Ability to succeed with minimal supervision in a deadline-oriented environment
- Skilled in Excel, Word, Outlook
- Quiet, dedicated workspace with minimum internet speed of 150mbps
Benefits
- Medical
- Dental
- Vision
- Life and Disability
- 401K (US) or RRSP Matching (Canada)
- Paid Time Off (PTO)