Key skills
Communication
About this role
Role Overview
- Services auto loan customers, dealerships, and financial institutions, promoting strong Customer relationships
- Creates an exceptional customer experience with inbound phone inquiries
- Completes a broad range of financial transactions accurately and efficiently
- Communicates relevant solutions pertaining to products/services, including digital banking
- Participates in performance management and ongoing development activities
Requirements
- High School diploma or GED
- 1+ years of related experience in Retail Customer service, banking, or Contact Center experience preferred
- Successful completion of standard Contact Center training
- Ability to meet goals and standards established by the department
- Knowledge of all Company products and services
- Excellent interpersonal, verbal and written communication skills required
- Experience handling confidential information preferred
- Must adhere to a set schedule including weekends and holidays
- Bilingual (Spanish) contact center representatives must effectively support customers in both languages
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development