Key skills
CRMLeadershipSales
About this role
Role Overview
- Responsible for retaining at-risk customers
- Support cancellation/downgrade requests
- Negotiate contract renewals to retain customer business
- Utilize ‘Value Based Sales Skills’
- Manage assigned cases and meet revenue expectations
- Proactively contact customers identified as ‘at risk’
- Maintain accurate records in CRM system
Requirements
- Education equivalent to Bachelor’s Degree in sales or marketing preferred
- Two or more years of telesales experience
- Previous sales and/or marketing experience
- Must have experience with customer relations and support
- Demonstrating good knowledge of business processes and order entry systems
- Exhibit leadership abilities
Benefits
- health care program including medical, dental, vision and prescription coverage
- healthcare and dependent care flexible spending accounts
- life and accidental death and dismemberment insurance
- employee assistance program
- tuition reimbursement
- paid vacation and sick time
- 401(k) plan
- employee stock purchase plan