Install, configure, and upgrade computer system hardware and software, with a specialized focus on defect automation between ServiceNow and Jira.
Design and implement automation strategies that reduce manual effort and improve system synchronization.
Provide essential operational support for information systems and peripheral equipment, including servers, desktops, and storage devices.
Manage high-stakes recovery procedures, scheduling, and backups, while actively monitoring critical batch processes.
Solve standard and routine technical problems by applying industry-standard practices and procedures.
Collaborate closely with senior team members and project leads, seeking regular feedback to grow your technical expertise and system knowledge.
Explain technical policies and practices to internal stakeholders to ensure consistent platform usage.

A degree in Computer Science, Information Systems, or a related field (or equivalent experience) with up to one year of professional IT experience.
Foundational knowledge of ServiceNow automation principles and strategic implementation.
Hands-on familiarity with Jira administration and the mechanics of Jira automation workflows.
A conceptual understanding of core IT theories, principles, and industry best practices.
A proactive, "learner's mindset" with the ability to follow complex procedures and deliver accurate results under general supervision.
Strong communication skills and the ability to build stable internal working relationships across technical disciplines.
High attention to detail, specifically in documenting automation processes and system configurations.

System Administrator – 3 Month Contract

Key skills