Assist customers with the submission of claims, guiding them through required documentation and steps.
Address customer concerns, troubleshoot issues, and work toward satisfactory resolution with empathy and professionalism.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Coordinate the processing of customer claims, ensuring all documentation is complete and that claims are properly categorized and tracked.
Collaborate with internal teams to ensure claims are reviewed and processed within company guidelines and timelines.
Maintain accurate and up-to-date records of claims and customer interactions within the claims management system.
Escalate complex claims to the appropriate parties for further investigation or decision-making.
Perform other duties as needed.

Claims Coordinator

Key skills