Key skills
Communication
About this role
Role Overview
- Serve as a Customer Service Representative for the School Choice Information Hotline.
- Answer phone calls, address inquiries, and provide technical assistance to callers.
- Provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
- Interpret the statutes that regulate the K-12 scholarship programs for participants.
Requirements
- Two years of previous part-time or full-time employment is preferred.
- Ability to communicate effectively including verbal and written communication.
- Proficiency in Microsoft Office Suite.
- Preference will be given to applicants who are bilingual in either Spanish or Haitian-Creole and have knowledge of laws, rules, policies and procedures relating to K-12 educational programs.
Benefits
- State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
- Retirement plan options, including employer contributions
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program ( Eligibility required )
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
- Maternity and Parental Leave Benefits