Lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects
Responsible for driving customer outcomes, deep technical adoption, and long-term success across segments
Operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders
Shape how technical post-sale engagement scales, and ensure consistency and quality across teams
Directly influence retention, expansion readiness, and customer trust
Partner closely with senior leaders in various departments to ensure cohesive technical guidance and advocacy
Blend senior people leadership, technical depth, operational excellence, and strategic thinking

8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering
4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
Proven experience leading both IC technical teams and specialized technical roles (e.g., TAMS, Solutions Architects, Engineers, or equivalent)
Track record of successfully supporting customers across segments in complex, security-focused technical environments
Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
Strong familiarity with security, identity, or IT administration domains strongly preferred
Bonus: Hands-on experience with 1Password or another password manager

Senior Manager, Technical Account Management

Key skills