Clinical Program Manager – Licensed Mental Health Professional

Role Overview

• Provide day-to-day leadership over the clinical and administrative operations of the Crisis Services program.
• Manage the intake and referral process, ensuring accurate and timely completion of all required documentation.
• Deliver direct clinical services, including crisis intervention, safety planning, and assessments as needed.
• Conduct and review Individualized Service Plans (ISPs), quarterly updates, and discharge summaries in compliance with regulatory timelines.
• Submit and monitor service authorization requests (SAR/SRA) to managed care organizations (MCOs), and analyze approval and denial trends to inform service planning.
• Supervise and support a team of Qualified Mental Health Professionals (QMHPs), including onboarding, training, and ongoing performance management.
• Maintain full compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).
• Ensure clinical documentation (e.g., crisis notes, risk assessments, logs) meets Medicaid, DBHDS, and internal agency standards.
• Develop and maintain staff schedules to ensure adequate crisis coverage across all shifts and service areas.
• Review and audit clinical documentation such as progress notes for quality, accuracy, and alignment with treatment goals.
• Participate in peer-to-peer reviews with MCOs, as required, to justify services and support continuity of care.
• Collect and report program-level metrics related to service delivery, productivity, authorizations, and client outcomes.
• Engage in agency leadership meetings and contribute to quality improvement initiatives and strategic planning.
• Promote trauma-informed and recovery-oriented approaches in all aspects of program oversight.
• Build and maintain collaborative relationships with external stakeholders and community partners.
• Lead and actively participate in team and administrative meetings to support communication and operational effectiveness.
• Serve as a subject matter expert for EPIC Health Partners’ crisis services, representing the program in internal and external forums.
• Perform other related duties as assigned to support the success and integrity of the program.

Requirements

• Master’s Degree in Counseling, Social Work, Psychology, or related field required
• Must hold one of the following (or be eligible): Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT), Resident in Counseling or Supervisee in Social Work under active supervision
• At least 2 years of experience in crisis services, emergency mental health, or community-based behavioral health
• Prior leadership or supervisory experience is strongly preferred
• Staff must be currently certified in: CPR, First Aid, Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening.
• Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit
• Staff must also complete a central registry check and have no history of positive findings.

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Short-Term Disability