About this role

Serve as the primary support liaison, resolving complex software issues for Trimble’s premier MEP estimating package.
Guide customers through sophisticated system setup, configuration, and implementation.
Master multi-channel communication to provide high-level technical solutions.
Translate intricate technical concepts into actionable steps for users.
Drive product excellence by identifying root causes and collaborating on solutions.

Strong troubleshooting foundation in Windows, networking, and general computer systems.
Analytical thinker capable of identifying and resolving root cause software issues.
Proven ability to work autonomously and thrive in high-pressure environments.
Customer-oriented communicator with a talent for explaining technical logic.
1+ years of professional experience in a technical customer support or call center environment.
Familiarity with AutoBid software or basic SQL knowledge.
Experience leveraging AI tools to enhance productivity.

Application Support Specialist

Key skills