Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges
Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications
Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied
Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies
Champion customer success by transforming technical hurdles into seamless software experiences

Proven experience in customer support with a natural talent for solving complex technical problems
Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots
Exceptional communication skills and an interpersonal mindset that puts the customer first
Ability to work overtime as needed to meet customer demands and project deadlines
Experience with Payroll, AP / Accounts Payable, and HR functions is a bonus
Bachelor's Degree in Business, Accounting, or Construction Management
Hands-on experience with Vista, ERP systems, or basic SQL exposure
A reputation for being the 'go-to' person for technical troubleshooting in previous roles

Technical Support Specialist

Key skills