Bilingual Clinical Manager, Behavioral Health

Role Overview

• Oversees a unit of master’s level clinicians and provides direction and coaching, when needed
• Manage the operations of the office, including maintaining effective and efficient operations systems and services
• Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties
• Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation
• Monitor daily activities within the department, including but not limited to provider requests, service requests, staff scheduling
• Partner with the leadership team to appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Represent Operations in Partnership meetings, as needed
• Deliver continuous training for staff regarding implementation of new services, programs and accounts
• Travel is necessary to meet new and existing customers (approximate travel required is 10%)
• Perform other duties as assigned

Requirements

• French bilingual language fluency is 100% required
• Communicates effectively in various settings, actively listening and adapting messages to meet the needs of varied audiences.
• Delivers timely and relevant information ensuring clarity and understanding in all communications.
• Drives Engagement – Creates a climate where direct reports are motivated to do their best to help the organizations meet its goals and objectives.
• Builds Effective Teams – Builds teams that are collaborative, inclusive and purpose driven, encouraging collaboration and alignment to achieve departmental goals.
• Resourcefulness-Securing and deploying resources effectively and efficiently
• Ensures Accountability – Models ownership and accountability through consistent follow-through, setting the standard for individual and team performance.
• Establishes clear expectations, tracks progress and ensures results by proactively managing performance.
• Interpersonal Savvy
• Relating openly and comfortably with diverse groups of people
• Develops Talents
• Developing people to meet both their career goals and the organization’s goals
• Directs Work
• Providing direction, delegating, and removing obstacles to get work done
• Action Oriented
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision Quality -Making good and timely decisions that keep the organization moving forward
• MA, MSW or RN in Counseling, Social Work, or Nursing required
• Current licensure required
• 5+ years of supervisory experience including goal setting, training, performance evaluations and recruiting, preferred
• Superior critical thinking skills in order to resolve client/employee issues effectively
• Strong verbal and written communication skills
• Excellent customer service orientation
• Previous call center experience a plus
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

Benefits

• Full benefits package, including Paid Time Off (PTO)
• medical, dental, vision
• 401(k) with match
• robust EAP
• wellness program
• much more.