Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions
Manage multiple chats at once ensuring responses within service standards
Handle incoming calls with professionalism, empathy, and a solution-focused attitude
Accurately document customer interactions and follow processes while navigating multiple tools
Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Bilingualism (French/English)
Typing speed of 40+ WPM with accuracy
Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST
Reliable high-speed internet connection (minimum 25 MBPS)
Dedicated, quiet workspace free of distractions
Flexibility to work evenings and weekends
Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns
Strong multitasking and problem-solving skills, with attention to detail
Comfortable working under pressure in a fast-paced environment
Previous customer service experience is an asset.

Premiums for weekend hours and bilingualism
Fully-paid training and coaching program
Work from home – equipment provided
Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance
Career progression opportunities to advanced roles as you gain experience.

Canada Post Representative – Bilingual

Key skills