About this role

Serve as the subject matter expert (SME) and business owner for the Bank’s Salesforce environment.
Define and communicate the Salesforce product vision, strategy, and roadmap.
Continuously evaluate industry trends, regulatory changes, and customer needs.
Document business processes, functional requirements, and configuration decisions.
Oversee platform maintenance, including quarterly releases, version updates, and feature adoption.

Bachelor’s degree in Business, Finance, Information Systems, or a related field.
Minimum of 5 years in banking operations, business analysis, product management, or CRM management.
Experience supporting business workflows, CRM processes, customer service platforms, or digital operations.
Hands-on experience with Salesforce, preferably in a commercial banking environment.
High aptitude for problem solving.
Ability to connect business challenges to technical solutions.
Proven strong analytical and critical thinking skills, with extreme attention to detail.
Advanced Excel skills and reporting experience.

Product Owner

Key skills