People & Culture Generalist

Role Overview

• Support end-to-end HR processes including onboarding, offboarding, job changes, transfers, promotions, and exits, ensuring accuracy, compliance, and consistency.
• Provide guidance on HR policies, serving as a subject matter expert for employees and leaders, and responding to inquiries related to HR programs, benefits, payroll, and HR systems in a timely, customer-focused manner.
• Track and manage leaves of absences, extended absences, and vacation carry over, ensuring required documentation and timely follow-up.
• Manage the end-to-end delivery of the Service Awards Program including eligibility tracking, coordination of gifts, and communications.
• Oversee and track renewals for professional licenses, mitigating compliance risk and ensuring uninterrupted practice eligibility.
• Oversee processes related to monitoring and managing expiring work permits and SINs to ensure ongoing employment eligibility and compliance.
• Conduct monthly employee experience meetings with supervisors and frontline workers to gather feedback and identify opportunities for improvement.
• Facilitate exit interviews and coordinate exit processes, including scheduling, documentation preparation, and tracking trends to capture insights and support organizational development and talent retention goals.
• Coordinate development plans through Sentrex’s platform for eligible employees.
• Administer benefits program, including RRSP enrollment in the absence of the HRIS Specialist, and support benefits-related inquiries for employees and leaders.
• Provide operational and administrative support to the People & Culture Partner team, enabling focus on strategic initiatives and high-complexity HR projects.
• Ensure HR data integrity through accurate entry, regular audits, and reporting across HRIS and internal tracking systems; assist with HR metrics and reporting activities.
• Partner and/or participate in the implementation of People and Culture initiatives, including policy updates, system enhancements, engagement programs, and process optimization efforts.
• Draft and update job descriptions in collaboration with hiring managers to ensure role clarity and alignment with organizational needs.
• Implement structured probation tracking reminder process, improving on time completion of evaluations and documentation compliance.
• Administer disability management and accommodation processes, including documentation, tracking, return-to-work plans, liaising with benefit provider, and ensure accurate record keeping.
• Support and comply with internal and external audit processes to maintain compliance and documentation standards.
• Support and participate in health & safety initiatives and practices in the workplace, including adherence to applicable legislation (e.g. OHSA, WSIB, etc.) and company safety policies and procedures.
• Support and participate in Diversity, Equity, Inclusion and Belonging (DEI&B) initiatives and practices, promoting a workplace culture that values inclusion and equitable opportunities for all employees.
• Partner with internal teams – including Talent Acquisition, Learning & Development, IT, Finance, and Shared Services, to drive People & Culture programs, provide strategic guidance, and enhance employee experience across the organization.
• Serves as a backup to the People & Culture Coordinator, supporting operational HR functions as needed.
• Assist with ad hoc requests from the People and Culture team.
• Always maintain a high level of confidentiality.
• Additional duties as determined by your Manager.

Requirements

• Undergraduate Degree in Human Resources, Psychology, Business, or related discipline; professional HR designation (CHRP) is an asset.
• Minimum of 3+ years of experience working in an HR Generalist/Senior HR Coordinator role, preferably in a fast-paced or progressive environment.
• Previous experience supporting multiple HR functions, including onboarding, benefits administration, leave management, and HRIS management.
• Demonstrated proficiency in Microsoft Office applications, particularly in Excel, PowerPoint, Word, Teams and SharePoint.
• Knowledge of provincial employment legislation (e.g. ESA, OHSA, etc.) and ability to apply policies consistently.
• Strong interpersonal and communication skills, including the ability to provide guidance and support to employees and leaders.
• Demonstrated ability to apply sound judgement, maintain confidentiality, and handle sensitive matters professionally.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements in a dynamic environment.
• Bilingual proficiency in both English and French is an asset, though not required.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program