Senior Engagement Manager

Role Overview

• Drive enterprise scale content creation transformations using Adobe’s Generative AI solutions as the catalyst for organizational change.
• Build trust, confidence, and advocacy for the project/program team across executive and practitioner stakeholders.
• Lead in both presales and post-sales contexts—staying ahead of meetings and milestones, orchestrating cross functional work, and ensuring accurate, on-time delivery.
• Establish executive communication cadences that showcase progress and value, maintaining enthusiasm for GenAI transformation within a clear governance framework.
• Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization.
• Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
• Partner with GTM and Sales Operations to triage, validate, and progress specific Foundry opportunities, aligning the right SMEs and accelerating pipeline movement.
• Facilitate use case discovery workshops; translate business objectives into requirements for forward deployed engineers and researchers; guide configuration, deployment, and adoption.
• Ensure successful pre-to-post sales handoff so delivery teams start with complete customer context (contacts, use cases, urgency), milestones, progress reporting, and risk controls and can hit the ground running.
• Partner with executive sponsors to define success metrics and sustain commitment.
• Drive adoption through enablement sessions and demos in collaboration with Customer Success and Enablement.
• Maintain single source of truth visibility using a centralized hub for pipeline and engagement assets.
• Keep leadership informed with forecast and progress reporting.
• Attend key on-sites/workshops to ensure alignment, track action items, and keep teams moving toward target go-live dates.

Requirements

• 4–7+ years across business consulting, digital strategy, agile pod-based software delivery, enterprise software, AI/ML, cloud deployments, and data integration.
• Customer centric: deep empathy for stakeholder goals and the dynamics of enterprise relationships.
• Project leadership: fluent across waterfall and agile; skilled in planning, scheduling, and orchestrating cross functionally.
• Proactive risk management: can distinguish signal from noise, surface risks early, and drive them to resolution.
• Technical acumen (pragmatic): working understanding of SaaS and modern software delivery to credibly connect business outcomes to technical reality.
• Demonstrated success leading digital transformation for enterprise clients across industries; product and humancentric approach at the intersection of business, design, and technology.
• Hands-on with Agile/Scrum and tools like SharePoint, Jira, Workfront, Miro, Confluence, and AI tools.
• Knowledge of Adobe Creative Cloud, Firefly/Firefly Services, a plus.
• Prior experience in a creative team is a plus.

Tech Stack

• Cloud

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities
• Bonuses
• Stock options