Meridian is a company focused on driving client success in an AI-native context. As an Engagement Manager, you will partner with clients to enhance product value and ensure successful implementation and growth.
Responsibilities:
- Onboard new clients, guiding them through implementation and value realization
- Serve as the point of contact for escalation, support, and best practices
- Analyze client usage, uncover opportunities for value expansion and upsell
- Collaborate with product and engineering to relay feedback and influence roadmap
- Drive renewal and growth through relationship building and strategic roadmap alignment