Founding Engagement Manager

Meridian is a company focused on driving client success in an AI-native context. As an Engagement Manager, you will partner with clients to enhance product value and ensure successful implementation and growth.

Responsibilities:

• Onboard new clients, guiding them through implementation and value realization
• Serve as the point of contact for escalation, support, and best practices
• Analyze client usage, uncover opportunities for value expansion and upsell
• Collaborate with product and engineering to relay feedback and influence roadmap
• Drive renewal and growth through relationship building and strategic roadmap alignment