Region Vice President of Operations

Role Overview

• Foster a culture of high performance through accountability across all districts, promoting and reinforcing the company values.
• Maintain a consistent presence in the restaurants to serve as the Operations expert on systems and processes while working directly with all levels of the business to ensure delivery of key performance indicators
• Build organizational talent and bench strength across all districts by promoting the development of internal leaders, championing the identification and attraction of high-potential external candidates, and evaluating the performance of each district manager
• Ensure that each location has strong leadership and a pipeline of future leaders, including Certified Training General Managers, while also ensuring that each location is being managed effectively and efficiently and allows for opportunities to identify areas for improvement
• Effectively and efficiently communicate company initiatives, programs, and key focus areas to district managers, and ensure that these initiatives are executed consistently across all districts.
• Ensure that all locations are aligned with the overall business strategy and that the company's standards are being upheld
• Increase sales by leading and coaching teams to execute national and local marketing programs by ensuring compliance and share feedback on opportunities that exist with the Operations Leadership Team
• Develop and implement strategies to improve the overall profitability and success of the business across all districts, leveraging financial data and identifying trends and areas for improvement. Additionally, coach and provide guidance to district managers on effective restaurant visits and maximizing revenue and profit while ensuring a great experience for guests and team members
• Ensure that all locations across all districts comply with safety and regulatory standards, including ServSafe, Ecosure, and federal, state, and local business and employment laws. Ensure compliance with state and local alcohol service when applicable. This involves ongoing quality assurance and compliance efforts, which includes maintaining a safe working environment for employees and guests
• Conduct restaurant visits across all districts to ensure that policies and procedures are being followed. Reviewing the proper care and maintenance of equipment and facilities. Ensure compliance of federal and state employment laws, through onboarding, I-9/E-Verify completion, etc
• Execute goals related to recruitment, retention, technology, process, and profitability. This involves working closely with district managers to develop effective strategies to achieve these goals. Where necessary, effectively collaborate and provide feedback with shared services teams

Requirements

• Minimum: High School Diploma or equivalent
• Preferred: Associate or Bachelor’s degree
• 8+ years of experience with any combination of restaurant operations experience and education
• Certified in any provincial or local food and/or alcohol handling where required
• Leadership experience in a multi-unit restaurant environment within a corporate structure and experience working in a growth organization

Benefits

• Flexible work arrangements
• Professional development opportunities