Key skills
AnalyticsBusiness IntelligenceSaaSJiraConfluenceAgileScrumLeadershipProduct ManagementCustomer Success
About this role
Role Overview
- Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points.
- Work closely with UX designers to research, prototype, and validate solutions before implementation.
- Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities.
- Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions.
- Support the Product Leadership in identifying market gaps and emerging trends
- Monitor customer usage data and support tickets to identify areas for continuous improvement.
- Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback.
- Leverage key performance metrics to track the success of product features and inform future enhancements.
- Work with data analysts and business intelligence teams to gather insights that inform product refinements.
- Drive data-informed product improvements, defining KPIs for product performance and iterating based on measurable outcomes.
- Work closely with engineering teams to refine feature specifications and ensure technical feasibility.
- Partner with UX designers to ensure a customer-centric approach to product development.
- Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
- Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership.
- Serve as a subject matter expert for internal teams, providing insights on product capabilities, feature requests, and competitive positioning.
- Act as a liaison between technical and non-technical teams, ensuring product requirements are well understood and executed effectively.
Requirements
- 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software.
- Experience in subscription-based business models
- Experience in B2C software in eCommerce or Online Directories is a plus.
- Strong background in customer research, product discovery, and problem validation.
- Proven ability in managing competing priorities, and driving execution.
- Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence.
- Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions.
- Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions.
Benefits
- health, dental and vision insurance
- 401(k)
- PTO