Completing tickets related to PC software and hardware break fix on location.
Handling day-to-day service desk requests and resolving issues related to hardware and software on devices throughout the facility
Coordinating hardware procurement and creation of purchase requisitions within the company purchasing system.
Troubleshooting issues with network and SATO label printers including but not limited to clearing print job errors, clean printhead and guide rollers, install ribbons, toner replacements, and ordering new devices as needed.
Move IT equipment throughout plant as needed by the business as well as replace depreciated technology such as mice, keyboards, and monitors.
Responsible for imaging and deploying new computing devices; reimage existing devices as required.
Responsible for decommissioning and replacing end-of-life hardware within the facility in accordance with company standards.
Assist plant associates with password resets.
Configure devices for the manufacturing floor.
Other duties as assigned by supervisor.

An Associates Degree, Information Technology
At least 3 years of experience in a service desk or technical support role
Familiarity with PC Hardware, Active Directory, and IT Operation Management preferred
Excellent communication, problem-solving, and customer service skills
Ability to work independently and as part of a team

IT Support Specialist, Support Analyst

Key skills