Provides strategic and operational leadership across the full commercial mortgage lifecycle
Owns monthly close, consolidated financial reporting, and portfolio analytics for internal leaders and external stakeholders
Establishes and maintains a strong control environment that supports clean audits, accurate reporting, and reliable, decision-ready information
Partners closely with Origination, Servicing, Treasury, Legal, Technology, and other key teams
Aligns accounting and servicing objectives with business strategy while driving continuous improvement in data quality, risk management, and stakeholder experience
Oversees loan servicing operations such as payment processing, escrow and tax administration, portfolio surveillance, and servicing data governance
Leads teams focused on efficiency, accountability, and continuous improvement

10+ years of progressively responsible experience in commercial real estate lending, underwriting, accounting, and/or loan servicing
Experience supporting commercial mortgage portfolios, preferably within a life insurance company environment
Demonstrated leadership experience overseeing accounting, reporting, and/or servicing teams
Strong knowledge of GAAP, statutory reporting, and CECL
Experience managing monthly close, journals, reconciliations, and analyses
Working knowledge of commercial real estate markets and loan servicing practices
Ability to translate complex data into actionable insights
CPA preferred
Occasional travel may be required

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

Director, SMI Operations and Administration

Key skills