Support Agent and Broker set-up for 600+ Agents and Agency Managers across AMF, FSCD, and HAT systems.
Develop forecasts and analytical models (sales, headcount, vacation relief, business results, expenses, KPIs) to inform planning and performance management.
Partner cross-functionally with Sales Leadership, HR, Finance, Distribution, Product, Pricing, Underwriting, and Marketing to optimize Sales channel performance.
Contribute to sales compensation design, performance measurement frameworks, and rewards and recognition initiatives.
Analyze and audit complex datasets to identify trends, anomalies, risks, and process improvement opportunities; collaborate with stakeholders to recommend and implement solutions.
Design, enhance, and monitor KPIs to drive targeted action and improved business outcomes.
Communicate progress, performance insights, risks, and opportunity areas to leadership and key stakeholders.
Support the development and maintenance of team SOPs, policies, and operational best practices.

Demonstrated Strong level of MS Office
Analytical thinker with the ability to interpret complex data, identify trends and risks, and translate insights into actionable business recommendations.
Demonstrates exceptional attention to detail and a strong commitment to accuracy, with the ability to communicate key insights clearly and concisely to diverse audiences, including Director-level stakeholders.
Ability to work independently with minimal day-to-day supervision and as a member of the team.
Highly self-motivated professional with strong prioritization skills, able to effectively manage competing tasks and deadlines.

Flexible Work Arrangements.
Employee discounts (15% on auto and property insurance, plus many other products and services).
Good Office program (receive up to $400 back after purchasing office equipment).
Student Loan Payment Matching Program for Government Student loans.
Comprehensive Retirement Savings Program with employer matched contributions.
Annual Wellness allowance to support employees with improving health and wellbeing.
Personal days.
Tuition Reimbursement.
Working within the community and giving back.

Sales Support Specialist

Key skills