Senior Customer Service Coordinator – Bilingual, Spanish

Role Overview

• Provide the best customer service experiences to deepen relationships and loyalty to the brand
• Advocate for customers, problem solve, and own issue resolution
• Handle complaints and facilitate escalated situations
• Investigate customer concerns and help create process improvements
• Guide others to the right path to solve customer concerns

Requirements

• High school diploma, GED or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• Fluent in Spanish and English
• At least 4 years of customer service or call center experience (preferred)
• At least 1 year experience working in the financial industry (preferred)
• At least 1 year of Collections experience (preferred)

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities