Spanish bilingual Healthcare Customer Service Associate

Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Spanish Bilingual Healthcare Customer Service Associate to assist customers with their health plans and coverage. This role involves addressing customer inquiries, troubleshooting issues, and ensuring overall satisfaction in a remote work environment.

Responsibilities:

• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information

Requirements:

• Speak and write both Spanish and English fluently
• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customers
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background check
• The flexibility to work various shifts, including nights, evenings and weekends
• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production