Provide outstanding service to, and build relationships with Huntington colleagues every day
Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
Maintain up to date knowledge on Huntington products, services, technology, and procedures
Compile documentation necessary for effectively fulfilling customer needs
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
Follow up with customers to ensure issue has been resolved
Drive initiatives that improve the service desk
Partner with internal support groups in providing the best service to our colleagues
Other duties as assigned

1+ year(s) of IT support, customer service and call center experience
Associate's Degree in Computer Information Systems or related fields of study OR additional relevant professional experience.
Experience in ServiceNow ticketing systems, or relevant tools Fresh, etc.
Experience with Active Directory and Azure Administration
Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
Previous banking environment experience preferred
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
Ability to professionally handle dissatisfied callers.
Ability to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
A+ and Network+ certifications
HDI certifications

Service Desk Analyst

Key skills