Develop strong relationships with members and understand their business needs, challenges, and goals
Support new client implementations of RetinaOS, including requirements gathering, user training, and post-implementation support
Collaborate with technical teams for smooth integration of technology
Train new and existing clients on RetinaOS
Analyze usage data to drive technology adoption

Bachelor's degree is preferred and/or equivalent combination of course work, certification and/or experience in healthcare
4+ years of relevant experience
Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams
General knowledge of healthcare is preferred
Willingness to develop business acumen related to ophthalmology space, including knowledge of EMR and Practice Management systems
Proven ability to manage multiple clients and projects simultaneously

Customer Success Manager

Key skills