Provides corporate cards sales and service to BMO customers or prospects.
Advises customers on corporate card strategies and products that meet their objectives.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Identifies and makes referrals to other business groups as needed.
Stays abreast of consumer needs, industry trends and best practices.
Handles customer inquiries in an informed, professional, and efficient manner.
Manages all transactional outcomes of customer calls.
Escalates complex or unresolved customer situations to the appropriate management as required.
Maintains current knowledge of personal banking and credit card industries, practices, and trends.

Typically between 2 – 3 years of relevant experience
Post-secondary degree in related field of study desirable or equivalent combination of education and experience
Knowledge of BMO credit card products
Knowledge of competitive marketplace and trends in product offerings
Verbal & written communication skills
Good
Organization skills
Good
Collaboration & team skills
Good
Analytical and problem-solving skills
Good
Fluency in French and English

Bilingual Associate – Corporate Cards

Key skills