About this role
Role Overview
- Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner
- Train customers in the use of our process, systems, and software
- Actively listen to clients to understand issues and concerns
- Make recommendations to improve the performance and quality of our software
- Walk customers through problem-solving process
- Install, modify, and repair computer hardware and proprietary POS software
- Assist various departments with their questions and concerns
- Support of multiple service platforms
Requirements
- 1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role
- High School Diploma or GED; preference given to candidates with A+ or Network + certifications
- Fluency in English and Spanish required
- In-depth knowledge of PCs, operating systems, networking, and applications
- Experience within a call center environment preferred
- Helpdesk support, computer repair or equivalent
- Good interpersonal skills
- Ability to multitask
- Strong Microsoft operating systems experience
Benefits
- Health, Dental and Vision Insurance
- Paid Annual Leave
- Paid Sick Leave
- 401K
- Flexible working options