Claims Adjuster – Specialty Lines

Role Overview

• Field customer service and claims calls, emails, and faxes efficiently and courteously
• Manage claim files through prompt evaluation, timely follow up, and thorough research
• Examine and interpret, adjust and approve claims for payment based on contract language, terms and limitations
• Handling escalating adjustment and denial claim calls and determine if those calls need further escalation
• Interact with Claims Payment, Administration, Customer Service and other Departments as required
• Take special care to observe all special agent and dealer arrangements
• Type an accurate diary of events into the claim comments to make communication with other claims department employees easier
• Other administrative tasks as assigned by Supervisor

Requirements

• High school education or equivalent
• 2 years automotive, powersports, marine parts, and/or service or other relevant experience
• Excellent verbal and written communication skills
• Problem solving skills
• Working knowledge of PCs/laptops and basic office applications, email, etc.
• Team oriented
• Attention to detail, reliability, and commitment to customer satisfaction.

Benefits

• Hybrid position split between in office and working from home