Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.
Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.
Partner with change management to design adoption plans, readiness metrics, and stakeholder communications
Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.
Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.
Use your strong communication skills to collaborate with working groups and accurately document business needs.
Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

2 or more years of relevant work experience in business analysis.
Experience in Financial Services, especially Insurance would be an asset.
Proficiency with Microsoft Office products is required.
Excel, Power Point, Confluence, and JIRA experience would be an asset.
Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains
Ability to Lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.
Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.
Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.
Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.
Excellent verbal & written communication skills, with ability to adjust for different audiences.
Experience with process mapping and/or process design

Transformation Analyst

Key skills