About this role

Assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues.
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
Use professional judgment and escalate customer issues/concerns to management when appropriate.
Perform other duties as assigned, including work on special projects.

High school diploma or GED completed at time of application submission
Ability to work a flexible schedule
Some college or college degree desired
One year call center or customer service experience preferred
Willingness to work in an environment that requires 100% phone-based customer interaction
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

Call Center Representative – Part-Time, Temporary

Key skills