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Call Center Representative – Part-Time, Temporary at Duke Energy | JobVerse
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Call Center Representative – Part-Time, Temporary
Duke Energy
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Call Center Representative – Part-Time, Temporary
United States
Part Time
6 hours ago
$17 USD
No H1B
Apply Now
Key skills
Communication
About this role
Role Overview
Assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues.
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
Use professional judgment and escalate customer issues/concerns to management when appropriate.
Perform other duties as assigned, including work on special projects.
Requirements
High school diploma or GED completed at time of application submission
Ability to work a flexible schedule
Some college or college degree desired
One year call center or customer service experience preferred
Willingness to work in an environment that requires 100% phone-based customer interaction
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Benefits
Participation in a 401k plan
Accrued sick and family care leave per pay period
Flexible work schedule
All necessary equipment provided
Apply Now
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