Customer Service Representative

Role Overview

• Respond promptly and professionally to customer inquiries via phone, email, or in-person interactions.
• Assist customers with product selection, order placement, and returns or exchanges according to company policies.
• Resolve customer complaints and issues efficiently, escalating complex cases to management when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback using company CRM systems.
• Collaborate with team members and other departments to ensure seamless service delivery and continuous improvement.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within the retail industry.
• Strong communication skills, both verbal and written.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays as needed.
• Associate’s degree or higher in business, communications, or a related field (preferred).
• Experience with point-of-sale (POS) systems and inventory management software (preferred).
• Bilingual abilities, especially in Spanish and English, to better serve diverse customer populations (preferred).
• Demonstrated conflict resolution and problem-solving skills (preferred).
• Previous experience working in a fast-paced retail environment (preferred).