Oversee the planning and execution of group blocks, catering events, and on-property guest experiences
Serve as a primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization
Partner closely with Rooms, Food & Beverage, Operations, and culinary teams to deliver flawless, bespoke events that reflect the hotel’s brand standards and service culture
Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication
Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution
Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation
Maintain accurate and organized client files, communication logs, and follow-up systems
Plan and execute wedding catering events from initial planning through on-site execution
Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail
Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups

Proven success in hotel or luxury hospitality event planning or operations
Exceptional organizational, communication, and interpersonal skills
Ability to manage multiple high-level events simultaneously with strong attention to detail
Strong sales acumen with a passion for creating unforgettable guest experiences
Guest-focused mindset with a commitment to “above and beyond” service
Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred)
Flexibility to work evenings, weekends, and holidays as business needs require
Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles

Event Services Manager

Key skills