Client Account Coordinator

Role Overview

• Work with Operations, Client Account Team and IT to produce project specific plans to support implementation and maintenance of program requirements
• Handle the operations based onboarding process for all new hires – including IT requirements, updating rosters, systems access and liaising with other functions to ensure everything is prepared for the induction of the new hire
• Provide support to employees with any logistical inquiries including systems, operations, travel arrangements, hotel accommodations, meeting room booking and ground transportation
• Create and maintain all project specific activity reports – weekly, monthly & annually
• Maintain all project related databases and rosters as well as maintaining team checklists and chargeable checklists
• Maintain all project specific material within the Company’s sharepoint system and liaise with Client Account and Operations team when changes occur
• Attend weekly status meetings and operational meetings, producing meeting minutes and follow up action plans
• Support the Operations, Client Account and IT Team with the creation and maintenance of client requested capabilities, system requirements, reports and client produced data feeds
• Support the Compliance function with administrative support required for sampling accountability management
• Order business cards, name badges, and other tools required for field-based positions
• Organize and handle shipment and fulfillment requests and requirements

Requirements

• Bachelor’s degree required.
• 3+ years’ experience in an administrative role ideally with intra-departmental/customer interaction responsibility preferred
• Strong analytic skills with the proven ability to develop robust reporting
• Excellent interpersonal and communication skills
• Excellent technical, operations, IT and reporting skills
• Excellent problem-solving skills
• Strong planning and organizing skills
• Strong working knowledge of Microsoft Office Suite
• Exceptional customer service focus.
• Ability to travel as needed by car or airplane.

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)