Drive performance and reliability for POS, CRM, websites, and call centers.
Lead system planning, release cycles, and long-term improvements.
Act as the primary lead for critical system issues and resolutions.
Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
Streamline tools and processes to eliminate duplication across platforms.
Build dashboards and reporting tools for data-driven decision-making.
Manage external partners to ensure quality and aligned priorities.
Provide subject-matter expertise and training to franchisees and internal teams.

5+ Years: Progressive leadership in franchise or multi-location systems.
Expertise in managing vendor relations, system integrations, and operational workflows.
Proven track record in strategic roadmapping and cross-functional coordination.
Familiarity with emerging AI applications (preferred).

Director of Systems

Key skills