Key skills
SaaSProject ManagementCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage a portfolio of high-value distributor accounts and own the post-sales experience
- Take over the customer relationship after close and own the entire customer lifecycle
- Lead customer onboarding by preparing and delivering trainings
- Spend 1–2 days on site with customers during training
- Drive ongoing product adoption and value realization
- Identify and own renewal, upsell, and expansion opportunities
- Liaise closely with internal teams to ensure timely delivery of solutions
- Act as the voice of the customer internally by sharing insights and feedback
Requirements
- 3
- 4 years in client-facing project management, implementation, account management or customer success in a fast-paced SaaS environment
- Strong work ethic with the motivation to always improve and grow for yourself and the team
- Amazing relationship builder and natural communicator comfortable articulating complex technical solutions
- Able to understand a problem and implement solutions proactively
- Strong attention to detail, set and maintain high standards
- Huge team player and have a team-first mentality
Benefits
- Offers Equity