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Customer Success Manager at Choco | JobVerse
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Customer Success Manager
Choco
Website
LinkedIn
Customer Success Manager
United States
Full Time
2 hours ago
$80,000 - $100,000 USD
Apply Now
Key skills
SaaS
Project Management
Customer Success
Account Management
Sales
About this role
Role Overview
Manage a portfolio of high-value distributor accounts and own the post-sales experience
Take over the customer relationship after close and own the entire customer lifecycle
Lead customer onboarding by preparing and delivering trainings
Spend 1–2 days on site with customers during training
Drive ongoing product adoption and value realization
Identify and own renewal, upsell, and expansion opportunities
Liaise closely with internal teams to ensure timely delivery of solutions
Act as the voice of the customer internally by sharing insights and feedback
Requirements
3
4 years in client-facing project management, implementation, account management or customer success in a fast-paced SaaS environment
Strong work ethic with the motivation to always improve and grow for yourself and the team
Amazing relationship builder and natural communicator comfortable articulating complex technical solutions
Able to understand a problem and implement solutions proactively
Strong attention to detail, set and maintain high standards
Huge team player and have a team-first mentality
Benefits
Offers Equity
Apply Now
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