Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
Document and organize client feedback for continued improvement of Medbridge products.
Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

1-3 years of customer-service experience, preferably in SaaS.
Exceptional skills in written and verbal communication, organization, and prioritization.
A high level of emotional intelligence.
A detail-oriented mindset.
Intellectual curiosity.
A bias toward proactive vs. reactive action.
A track record of teamwork and dedication.
Prior experience troubleshooting technical issues strongly preferred.
Adaptability and flexibility in the midst of rapidly and frequently changing priorities.
Some exposure working with AI tools and prompt writing (nice to have).

Support Specialist

Key skills