Bruker is a world leader in analytical instrumentation, enabling scientists to make breakthrough discoveries. The Customer Support Engineer will be responsible for high level pre- and post-sales service and application support of Bruker Nano Surface’s Fluorescent Microscopy products and accessories in North America.
Responsibilities:
- Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial
- Ability to test, troubleshoot and diagnose high-end optomechanical equipment
- Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction
- Provide pre/post sales technical service, training and general system support
- Provide applications support to help sales team sell our light-sheet products
- Product demonstrations – able to set-up and demo our products
- Ability to help sell our USPs
- Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops
- Sharing best practice regarding instrument operation within Bruker global service/applications team
- Other duties may be assigned
Requirements:
- Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial
- Ability to test, troubleshoot and diagnose high-end optomechanical equipment
- Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction
- Provide pre/post sales technical service, training and general system support
- Provide applications support to help sales team sell our light-sheet products
- Product demonstrations – able to set-up and demo our products
- Ability to help sell our USPs
- Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops
- Sharing best practice regarding instrument operation within Bruker global service/applications team
- Understand the needs of life science customers, specifically in the field of high-end fluorescent microscopy applications
- Capable to assist selling advanced technology instrumentation
- Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation
- Hands-on experience and knowledge with lasers and other optical alignment of microscopy systems
- Good communicator and experience consultative selling skills
- Excellent verbal and written communication and presentation skills with MS office proficiency
- Energetic self-starter with a strong work ethic and good problem solving skills
- Willingness to travel domestically (and on occasion internationally) on short notice
- Current valid driving license (mandatory)
- Fluent in English (mandatory)
- Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience
- Doctorate, PhD in Life Science discipline preferred or master's degree with 2 years or Bachelor of Science in Engineering or hard sciences with 3 years, relevant experience
- Other scientific degrees and experience history will be considered with significant credit being given to related light-sheet application or technology experience
- Laser microscopy and laboratory experience highly desirable
- Experience in use, design, assembly, and alignment of light-sheet systems