Customer Support Engineer

Bruker is a world leader in analytical instrumentation, enabling scientists to make breakthrough discoveries. The Customer Support Engineer will be responsible for high level pre- and post-sales service and application support of Bruker Nano Surface’s Fluorescent Microscopy products and accessories in North America.

Responsibilities:

• Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial
• Ability to test, troubleshoot and diagnose high-end optomechanical equipment
• Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction
• Provide pre/post sales technical service, training and general system support
• Provide applications support to help sales team sell our light-sheet products
• Product demonstrations – able to set-up and demo our products
• Ability to help sell our USPs
• Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops
• Sharing best practice regarding instrument operation within Bruker global service/applications team
• Other duties may be assigned

Requirements:

• Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial
• Ability to test, troubleshoot and diagnose high-end optomechanical equipment
• Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction
• Provide pre/post sales technical service, training and general system support
• Provide applications support to help sales team sell our light-sheet products
• Product demonstrations – able to set-up and demo our products
• Ability to help sell our USPs
• Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops
• Sharing best practice regarding instrument operation within Bruker global service/applications team
• Understand the needs of life science customers, specifically in the field of high-end fluorescent microscopy applications
• Capable to assist selling advanced technology instrumentation
• Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation
• Hands-on experience and knowledge with lasers and other optical alignment of microscopy systems
• Good communicator and experience consultative selling skills
• Excellent verbal and written communication and presentation skills with MS office proficiency
• Energetic self-starter with a strong work ethic and good problem solving skills
• Willingness to travel domestically (and on occasion internationally) on short notice
• Current valid driving license (mandatory)
• Fluent in English (mandatory)
• Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience
• Doctorate, PhD in Life Science discipline preferred or master's degree with 2 years or Bachelor of Science in Engineering or hard sciences with 3 years, relevant experience
• Other scientific degrees and experience history will be considered with significant credit being given to related light-sheet application or technology experience
• Laser microscopy and laboratory experience highly desirable
• Experience in use, design, assembly, and alignment of light-sheet systems