Vendor Management QA Analyst, I

Role Overview

• Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards.
• Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies.
• Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures.
• Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications.
• Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor.
• Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards.
• Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders.
• Review and respond to internal and external audit requests received by the department as needed.
• Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary.
• Process vendor communication requests, including tracking acknowledgements as required.
• Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans.
• Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience.
• A minimum one (1) year experience in CMS vendor management operations.
• Management reporting experience is preferred.
• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results.
• Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions.
• Proficient in MS office, in particular word, outlook, Excel and Visio.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and multi-task in a fast pace ever changing environment.
• Ability to organize and meet deadlines.
• Excellent document interpretive and comprehension skills.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.