Provide an exceptional customer experience while leading the day-to-day operation of the store
Coach each team member’s performance and success in their individual roles
Promote and maintain the highest quality standards of professionalism in serving all customers
Ensure consistent execution of WOW (Wow Operating Way) plan
Lead and manage all repair facility personnel
Oversee hiring, training, corrective action and termination
Prepare and manage the annual and monthly operating budget of the collision center
Forecast, target and track monthly sales, profit and expenses
Set performance targets and deliver formal and informal performance reviews
Monitor and maintain all A/P and A/R relating to the Collision Center
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to dress code
Open and close the facility daily as per established procedures
Conduct or coordinate daily production meetings/walks to oversee work in progress
Manage all estimates and store capacity
Facilitate monthly Health & Safety and staff meetings
Attend monthly managers meetings
Maintain a clean and organized repair facility at all times
Monitor all maintenance required for all shop equipment

Post-Secondary Education or equivalent
Minimum of 3 years leadership experience in a collision repair environment or similar role
Communicate clearly both verbally and in writing
Ability to multitask and function well in a fast-paced environment
Strong knowledge of Google platform and Microsoft Office
Strong attention to detail with a high degree of accuracy
Capability to engage with all levels of employees
Ability to motivate others utilizing effective coaching tools and management skills
Valid driver’s license required

Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

General Manager – Auto Collision

Key skills