Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store
Ensure consistent execution of WOW (Wow Operating Way) plan
Prepare and manage the annual and monthly operating budget of the collision center
Forecast, target and track monthly sales, profit and expense objectives
Deliver formal annual performance reviews and informal monthly performance reviews
Monitor and maintain all A/P and A/R relating to the Collision Center
Maintain a clean and organized repair facility at all times
Monitor all maintenance required for all shop equipment, including the paint booth
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to dress code
Open and close the facility daily as per established procedures
Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
Manage all estimates to ensure labor mix is within established standards
Manage store capacity
Lead and manage all repair facility personnel
Facilitate monthly Health & Safety and staff meetings
Attend monthly managers meetings
Attend training, information sessions and workshops recommended by Senior Leadership Team
Store CSI performance review and follow up within 24 hours.

Post-Secondary Education or equivalent
Proven leadership experience in a collision repair environment or similar role
Attention to detail and a high degree of accuracy
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing
Ability to motivate others utilizing effective coaching tools and management skills.

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend

Collision General Manager

Key skills