Director of Membership

Role Overview

• Develop and refine AILA’s membership and affiliated groups strategy
• Lead recruitment, retention, and engagement initiatives
• Monitor retention metrics and implement proactive improvement efforts
• Evaluate and evolve member benefits and services
• Strengthen outreach to new and diverse member markets
• Oversee the biennial Member Survey and integrate findings into strategy
• Partner with IT and internal teams to evolve AILA’s community platform
• Support the growth and management of AILA’s Affiliated Paralegals
• Ensure consistent member experience across national and chapter levels
• Oversee statistical and financial reporting related to membership performance
• Provide regular updates to senior leadership and the Board
• Develop and manage the department’s annual budget and goals
• Supervise the Member Engagement Manager and Member Services Manager
• Lead performance management, professional development, and team operations
• Maintain high standards for member services and data integrity within the association management system

Requirements

• Undergraduate degree required (CAE designation a plus)
• Minimum six (6) years of progressive association membership experience
• At least three (3) years in a strategic leadership role
• Prior supervisory experience required
• Demonstrated success in recruitment and retention strategy
• Strong budget management and financial oversight experience
• Advanced familiarity with Association Management Systems
• Excellent communication, relationship-building, and volunteer engagement skills

Benefits

• Medical, dental, and vision insurance
• Employee assistance program
• 401(k) retirement savings plan with matching contributions after 3 months of employment
• Generous paid time off
• Paid parental leave
• Professional development opportunities
• Employer-paid life insurance and disability benefits