Senior Customer Service – Senior Client Advocate
United States
Full Time
2 hours ago
No H1B
Key skills
TFSLeadership
About this role
Role Overview
- Serve as a Subject Matter Expert for the Client Communities team
- Work closely with other departments
- Train and mentor new Client Advocates
- Conduct and evaluate call audits
- Handle complex service requests from customers
Requirements
- High school diploma or equivalent
- 5 years of experience in a call center or other direct customer service environment
- Property and Casualty insurance license, required
- Demonstrated leadership abilities
- Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
- Ability to identify, submit and monitor TFS requests/Bugs and work collaboratively with the Quality Assurance and value stream sprint teams to ensure our products and processes work as intended for our members and agents
- Flexibility in work schedule with the ability to work outside of normal office hours
Tech Stack
- TFS
Benefits
- Free Health insurance
- Free Dental insurance
- Free Vision insurance
- Free Life insurance
- Free Short-Term & Long-Term Disability insurance
- 2% 401k Company Match
- 11% 401k Company Contribution
- Excellent Paid Time Off
- Generous paid time for Parental Leave
- Day of Service
- Student Loan Assistance Program
- Educational Incentive Program
- Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote
- Matching funds of up to $100 annually are available from the company for your favorite charitable organization
- Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
- An on-site fitness center, as well as free and convenient parking, make life easier