Customer Service – Client Advocate

Role Overview

• Help resolve customer inquiries and provide the ultimate customer experience!
• Completing initial new claims setup;
• Processing one-contact claims;
• Providing guidance for repair facilities;
• Coordinating rental reservations;
• Ensuring the seamless transfer of more complex inquiries to the appropriate individuals;
• Receiving and processing payment-related inquiries via telephone;
• Guiding policyholders through the online payment process;
• Actively engaging policyholders and agents through surveys and digital platforms to gather information;
• Strengthening relationships, enhancing the overall service experience;
• Processing simple policyholder change requests;
• Entering data accurately within various systems;

Requirements

• High school diploma or equivalent; additional customer service experience or training, required
• Completing initial new claims setup; processing one-contact claims; providing guidance for repair facilities; coordinating rental reservations; and ensuring the seamless transfer of more complex inquiries to the appropriate individuals
• Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
• Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
• Processing simple policyholder change requests
• Entering data accurately within various systems
• Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
• Flexibility in work schedule with the ability to work outside of normal office hours

Benefits

• Free Health insurance
• Free Dental insurance
• Free Vision insurance
• Free Life insurance
• Free Short-Term & Long-Term Disability insurance
• 2% 401k Company Match
• 11% 401k Company Contribution
• Excellent Paid Time Off
• Generous paid time for Parental Leave
• Day of Service
• Student Loan Assistance Program
• Educational Incentive Program
• Two robust Employee Assistance Programs for you and your family
• Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote.
• Matching funds of up to $100 annually are available from the company for your favorite charitable organization
• Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
• An on-site fitness center, as well as free and convenient parking, make life easier