Aligning with Clickstop’s Core Values to drive our culture and business forward.
Providing an industry best customer experience for one of our e-commerce brands, Fasteners Plus.
Recognizing and identifying customer needs and opportunities by being a great listener.
Continuously improving our processes.
Managing platforms, data, and processes in an organized and effective manner to ensure all key team members are executing their work with the best information possible for the customer.
Working within a highly collaborative team and strategizing with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service.
Demonstrating our commitment to our brand promise by providing customers what they want, when they need it on their first call.
Completing daily tasks while living out our values and code through self-awareness and integrity.
Openly discussing and relaying information with stellar follow-up and execution.
Celebrating what is going well while identifying opportunities for growth.

Employee has been employed with Clickstop for at least 6 months.
Employee is Engaged.
Employee is meeting the expectations of their current role.
Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.
Employee and their current manager have discussed the opportunity prior to applying.
Must be authorized to work in the United States.
Employment is contingent upon the completion of a satisfactory background check.

Comprehensive training program.
A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
An entrepreneurial environment where opportunities are endless for those who seek them.
Effective and impactful cross-department collaboration opportunities with our highly dynamic Clickstop teams!
Recognition for personal, team, and company accomplishments
Clickstop’s success is a reflection of your engagement and excellence!
We offer great full-time benefits including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in!
Health Insurance ($0 Premium option)
Dental & Vision Insurance
PTO, Paid Holidays, and Birthday and Volunteer Time Off
Life and Disability Insurance
401K Match
ESOP – After one full year of service and minimum hour requirement is met

Customer Service Specialist

Key skills