Field Engineer IV

Role Overview

• Perform telecommunications and data center site systems maintenance.
• Maintain and operate specific communication, switch, network, and interface equipment to provide quality service.
• Maximize availability to our external and internal customers.
• Perform shipping / receiving, inventory control, and keep accurate site documentation.
• Installs and deinstalls equipment into Data Center racks.
• Replace hard drives, memory, and cards on server equipment.
• Install and test cabling between network and server equipment.
• Monitor and review network circuits and equipment.
• Perform Layer 1, physical circuit reliability acceptance testing with the carrier and the customer to validate the quality of the transmission path to the users’ equipment.
• Assist with Layer 2 & 3 tests; adhering to protocol standards to validate interoperability and interfacing requirements to connect the customers into the TNS Network.
• Work independently with indirect supervision.
• Provide verbal and written communication with other team members, departments, and customers to ensure successful completion of work and provide proper hand-offs.
• Move and Lift a minimum of 50lbs into telco racks.

Requirements

• Has knowledge of commonly used network troubleshooting, installation, and testing concepts, practices, and procedures.
• Demonstrates experience in working concurrently on several easy to reasonably complex projects with limited guidance required.
• Demonstrates a strong ability to use independent judgment regularly in performance of job responsibilities.
• Has a basic understanding of telephony and financial service networks.
• Has a basic understanding of data center power configuration, including 3 phase power.
• Performs job well under pressure and manages time effectively.
• Able to work in a fast-paced environment.
• Has a basic working knowledge of network circuitry, including both copper and fiber interfaces.
• Experience with dark fiber is a plus.
• Able to work well within a remote management.
• In-depth understanding of Best Practices for Cable Installation.
• Effectively communicates information verbally and in writing in a clear and coherent manner.