Own the end-to-end Identity Verification platform strategy, roadmap, and execution
Drive platformization efforts to enable CUJ owners to configure IDV requirements, decision rules, and vendor preferences self-serve
Manage vendor relationships and optimize routing across IDV vendors (Onfido, Au10tix, Persona, etc.) to maximize success rates, minimize fraud, and optimize costs
Lead initiatives to combat synthetic fraud and AI-generated identity attacks through new detection features, challenges, and e-ID integrations
Deliver composable IDV components (document collection, liveness, facematch, motion) that can operate independently for various CUJs
Partner closely with Engineering, Design, Risk, Compliance, and CX to deliver world-class IDV experiences
Define and track key metrics including IDV success rates, fraud rates, P90 processing time, and contact rates
Build and ship developer-friendly APIs, SDKs, testbench tooling, and observability to accelerate product team integrations

7+ years of product management experience, with significant experience in Identity, Verification, Trust & Safety, or adjacent domains
Experience building and scaling platform products with self-serve configuration, APIs, and SDKs
Strong technical aptitude with the ability to partner effectively with engineering on complex backend systems and vendor integrations
Experience with vendor management, including performance evaluation, contract negotiation, and multi-vendor routing optimization
Demonstrated ability to balance competing priorities across fraud prevention, user experience, and cost optimization
Strong analytical skills with experience defining and tracking success metrics
Excellent written and verbal communication skills; ability to influence cross-functional stakeholders
Experience working in a regulated environment (fintech, payments, or similar)

Senior Product Manager – Identity Verification

Key skills